About this course

In this course, you will learn how to define communication, the types of communication we use at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood.

In this course, you will:

  • understand the importance of communication skills in a professional context
  • recognise common causes of communication breakdown
  • identify strengths and weaknesses of the three methods of communication
  • determine which method of communication is best suited to a situation
  • identify common barriers to effective communication.

Dates

Start date: 21/12/23

Course files